Mygame88 Privacy Policy – Personal Data Protection for Malaysia Users

Welcome to the mygame88 Privacy Policy page. We understand that your trust in us depends not only on the quality of our games or the speed of withdrawals — it also hinges greatly on how we handle the personal information you entrust to us.

This document transparently and clearly explains how mygame88 collects, uses, stores, shares, and protects your personal data. It applies to all users who register for and use the mygame88.bet platform, as well as any related applications or services we offer.

By registering a mygame88 account or continuing to use our platform after notice of a policy change, you are deemed to have read, understood, and agreed to how we handle your personal data as described herein. If you disagree with any part of this policy, please discontinue use of the platform and contact us to close your account.

Mygame88 collects various categories of personal information depending on how you interact with our platform. Below is a full breakdown of the data we collect and the reasons for doing so:

We may also receive information about you from legitimate third-party sources, such as identity verification providers or payment processors, solely for the purposes stated in the table above.

Mygame88 collects your personal data through the following methods:

• Account Registration — Information you provide during registration, such as your phone number, email address, and profile details.
• Platform Usage — Your betting activity, game history, product preferences, and interactions with the mygame88 platform.
• Financial Transactions — Information associated with deposits made via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks), and withdrawals to your Malaysian bank account.
• Contact Us — Information you share when contacting mygame88 customer support via Live Chat or email.
• Cookies & Tracking Technologies — Data collected automatically as you browse our platform (see Section 8 for more information on cookies).
• KYC Verification — Identity verification documents you submit to meet regulatory requirements.

Mygame88 uses collected personal data only for legitimate and necessary purposes. Below is a complete list of how your data is used:

• Providing, operating and improving the mygame88 platform services.
• Processing member registration, login, and identity verification.
• Processing deposits and withdrawals in Malaysian Ringgit (RM) via Malaysian e-wallets and banks.
• Complying with legal and regulatory requirements, including anti-money laundering (AML) and know your customer (KYC) obligations.
• To detect, prevent, and investigate fraud, misuse, or unlawful activity on the platform.
• Sending important service communications such as transaction notifications, lottery results, and security reminders.
• Sending you promotions and marketing offers (only if you have opted in — can be withdrawn at any time).
• Personalising your experience on the mygame88 platform based on your preferences and gaming history.
• Providing customer support and resolving complaints or disputes.

Mygame88 does not sell or rent your personal data to third parties. However, we may share your data with the following categories of parties under limited and controlled circumstances:

• Payment Processors — E-wallet providers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) and the FPX gateway require minimum transaction information to process your payments.
• Identity Verification Providers — Third-party KYC companies that assist us in verifying your identity in accordance with regulatory requirements.
• Game Providers — Live casino platforms such as Evolution Gaming may receive your display name and session information as required to deliver the game.
• Licensing Authorities & Regulatory Bodies — We may be required to disclose data to law enforcement or regulatory authorities when mandated by law.
• Technology Service Providers — Companies providing technical infrastructure, hosting, and cybersecurity services for the mygame88 platform — all bound by strict confidentiality agreements.

All third parties with whom we share data are required to process your information in accordance with data protection standards equivalent to or higher than our own.

Mygame88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by law:

• Active Account Data — Retained for as long as your mygame88 account remains active.
• Data After Account Closure — Certain information (particularly financial records and KYC verification) may be retained for up to 7 years after account closure in compliance with anti-money laundering legal requirements.
• Security Logs — Access and activity logs are retained for 12 months for security and fraud investigation purposes.
• Communication Records — Customer service session records are retained for 2 years.

When data is no longer required, it will be securely deleted or anonymised using industry-recognised methods.

As a mygame88 user and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights:

To submit any of the above privacy rights requests, please contact the mygame88 privacy team by email at support@mygame88.bet or via 24/7 Live Chat. We will respond within 30 business days.

Mygame88 continuously invests in security infrastructure to safeguard your personal data. Our protective measures include:

• 256-bit SSL Encryption — All communications between your browser and our servers are fully encrypted.
• Two-Factor Authentication (2FA) — Additional security options to protect your account from unauthorized access.
• 24/7 Security Monitoring — Our security team continuously monitors the platform to detect suspicious activity.
• Internal Access Controls — Only authorised personnel may access your personal data, and only to the extent required for their duties.
• Regular Security Audits — Security assessments and penetration testing are conducted periodically by independent third parties.
• Data Backup & Recovery — Robust backup systems to ensure service continuity and data integrity.

Mygame88 uses cookies and similar tracking technologies to enhance your experience on our platform. Here are the types of cookies we use:

You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the mygame88 platform.

Mygame88 is a platform strictly restricted to users aged 18 and above. We do not knowingly collect personal information from minors. Should we discover that data from an underage individual has been collected inadvertently, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and suspect that your child has registered on mygame88, please contact us immediately at support@mygame88.bet.

Mygame88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we make significant changes, we will:

• Updating the "last updated" date at the top of this page.
• Notifying you via email or platform notifications of significant changes.
• Providing at least 14 days' notice before any significant changes take effect.

We encourage you to review this page periodically. Your continued use of the mygame88 platform after any changes take effect will be considered your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding mygame88's Privacy Policy or how we handle your personal data, please contact us:

• Privacy Email — support@mygame88.bet (please state "Privacy Enquiry" in the email subject line)
• 24/7 Live Chat — The fastest way to get immediate assistance, accessible directly from the mygame88 platform.

We are committed to responding to all privacy enquiries within 3 business days and resolving data rights requests within 30 business days.